REFUND POLICIY
Welcome to RUHRA Refund Policy
At RUHRA, we prioritize your satisfaction and strive to provide you with a seamless shopping experience. If you’re not completely happy with your purchase, our refund policy ensures transparency and support. Please read the details below to understand our refund process.
Refund Policy Overview
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Eligibility for Refund:
- Items must be unused, unworn, and in their original condition with all tags attached.
- Refund requests must be initiated within 7days of receiving the product.
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Non-Refundable Items:
- Intimate apparel, undergarments, and personal hygiene products.
- Customized or personalized items.
- Clearance or final sale items
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Refund Process:
- Submit your refund request by contacting us at ruhra07@gmail.com or via our contact form on www.ruhra.store.
- Include your order number, product details, and reason for the refund request.
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Shipping Costs:
- Original shipping fees are non-refundable.
- Return shipping costs will be the responsibility of the customer unless the product is defective or incorrect.
Steps to Initiate a Refund
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Request Approval:
Reach out to us through Refund Request Page with details of your issue. -
Return the Product:
Ship the product to the address provided by our customer care team. Use a trackable shipping method to ensure the package is delivered. -
Receive Refund:
Once your return is approved and inspected, the refund will be processed to your original payment method.- Processing Time: 7 business days post-inspection.
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Contact us within 24 hours of delivery at ruhra07@gmail.com
- Provide photos of the damaged or incorrect item for verification.
- We’ll arrange a replacement or a full refund at no extra cost.
Contact Us
For any questions about our refund policy, you can reach us at:
- Email: ruhra07@gmail.com
- Website: www.ruhra.store
Your trust is our priority. We’re here to make your shopping experience at Ruhra effortless and enjoyable!