SHIPPING POLICY

  • After placing your order, please allow 48 hours for processing, which includes making, packaging, and dispatch.
  • Delivery timeline for India-wide orders is 4–7 business days after dispatch.
  • Tracking information will be available on our website, where you can check your order status at any time.

If you have any shipping-related inquiries, you can reach us at:

RETURN & EXCHANGE POLICY 

RETURN POLICY:

All sales are final and cannot be refunded or cancelled once the payment has been processed and the order confirmed.

EXCHANGE POLICY:

Exchanges are accepted only for:

  • Size variations
  • Defective products
  • Shipping charges are non-refundable.
  • You must request an exchange within 3 calendar days of receiving the item.
  • Exchange is limited to one instance per order.
  • The product must be returned in its original, unused condition, along with original packaging.
  • Proof of purchase (order confirmation/receipt) is required.
  • Once we receive and inspect your item, we will notify you about the progress of your exchange.

WARRANTY

At RUHRA, we stand behind the quality of our jewellery.

  • All stainless steel jewellery comes with a 6-month warranty against colour fading or defects under normal wear conditions.

This warranty covers:

  • Colour loss or fading of stainless steel jewellery
  • Receiving a defective product

For any warranty-related concerns, kindly reach us at: